Shipping policy
This Shipping, Delivery & Installation Policy explains where we deliver, how long delivery takes and how we help you set up your furniture. It applies to orders placed on pindelhandicraft.com.
1. Where we deliver
- We deliver across India, to pincodes served by our delivery partners.
- If your pincode cannot be served, we will tell you and refund 100% of the amount paid.
- For delivery outside India, or for bulk and export orders, please contact us through our For Business page before you order.
2. Delivery charges
Delivery is free across India. No delivery charge is added at checkout.
3. Delivery time (from order confirmation)
- Ready-stock products: about 10 days.
- Made-to-order products: 25 to 30 days, because we make the piece for you after you order.
- Custom size, wood or finish: we confirm the time with your quote.
- Delivery to remote areas, or during festivals, strikes or bad weather, can take longer. We will keep you updated on WhatsApp.
4. Order updates and tracking
- After you order, our team may call or WhatsApp you to confirm the details.
- When your order is dispatched, we send the tracking details on WhatsApp or by email. You can also follow it on our Track Order page.
5. Packaging
Every piece is packed in multiple layers to protect it in transit. Please check the package at delivery. If anything is damaged, see section 2 of our Return, Refund & Cancellation Policy.
6. Installation
Free installation support*. *Every piece comes with a step-by-step installation guide, and our team helps you on a video call.
7. Before you order
Please check the product size against your door, staircase, lift and room. A product that cannot be taken into your home because of its size cannot be returned.
