Privacybeleid

Last Updated: October 25, 2025 

Pindel Handicraft (“Pindel,” “we,” “us,” or “our”) operates this website and online store, 
including all related information, content, features, tools, products, and services (collectively, the “Services”). 

This Privacy Policy explains how we collect, use, and disclose your personal information 
when you visit, use, or make a purchase from our website or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. 

About Pindel Handicraft 
Founded in 2022 in Jodhpur, Rajasthan (India), Pindel Handicraft was born from a vision 
to bridge the gap between traditional Rajasthani craftsmanship and modern  International design, empowering local artisans and promoting India’s rich cultural artistry worldwide. 

We specialize in handcrafted solid wood furniture — including dining sets, cabinets, 
coffee tables, beds, and decor — crafted from mango, acacia, and sheesham wood with a strong focus on sustainability, quality, and customization. 

1. Personal Information We Collect 
We may collect and process the following types of personal information: 

  • Contact Details: Name, email address, phone number, billing and shipping;
    addresses.
  • Financial Information: Payment method, transaction history, and billing details. 
  • Account Information: Username, password, preferences, and saved items. 
  • Order Data: Products viewed, purchased, exchanged, or returned. 
  • Device & Usage Data: IP address, browser details, device type, and usage 
    analytics. 
  • Communications: Any correspondence you send to us, such as customer support or feedback messages. 

2. How We Collect Information 

We collect information: 

  • Directly from you — when you create an account, place an order, or contact us. 
  • Automatically — through cookies, analytics tools, and website tracking 
    technologies. 
  • From third parties — including service providers like payment gateways, shipping 
    partners, or advertising networks. 

3. How We Use Your Information 

Your personal information is used for legitimate business and legal purposes, including: 

  • Order fulfillment and delivery of products. 
  • Customer service and support. 
  • Account management and communication. 
  • Marketing and promotional offers (with opt-out options). 
  • Website improvement and analytics. 
  • Fraud prevention, data security, and legal compliance. 
  • We do not sell your personal information. 

4. How We Share Your Information 

We may share your data with trusted third parties, such as: 

  • Service providers (payment processors, logistics partners, IT support, etc.). 
  • Marketing partners for promotional campaigns. 
  • Legal authorities where required by law. 
  • Business partners in case of mergers, acquisitions, or asset transfers. 
  • Each third party is required to handle your data securely and only for authorized purposes. 

5. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and personalize content or advertising. 

You can manage or disable cookies through your browser settings at any time. 

6. Data Security and Retention 

We implement industry-standard measures to safeguard your data from unauthorized access, loss, or misuse. 

While we strive for full security, no method of transmission or storage is completely secure. 

Your personal information is retained only as long as necessary to: 

  • Provide services and fulfill orders, 
  • Comply with legal and accounting requirements, 
  • Resolve disputes or enforce agreements. 

7. Children’s Privacy 

Our Services are not intended for individuals under 18 years of age.  We do not knowingly collect personal information from minors. 

If a parent or guardian believes their child has provided us with personal data, please 
contact us for deletion. 

8. GDPR Compliance (For European Union Residents) 

If you are a resident of the European Economic Area (EEA), you have the following rights 
under the General Data Protection Regulation (GDPR): 

  • Right of Access: Request a copy of your personal data we hold. 
  • Right to Rectification: Correct inaccurate or incomplete data. 
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information. 
  • Right to Restrict Processing: Limit how we process your personal data. 
  • Right to Data Portability: Receive your data in a transferable format. 
  • Right to Object: Object to processing for direct marketing or legitimate interests. 


To exercise any of these rights, please contact us at info@pindelhandicraft.com. If you believe your data protection rights have been violated, you have the right to lodge a 
complaint with your local Data Protection Authority (DPA). 

9. CCPA Compliance (For California Residents) 

Under the California Consumer Privacy Act (CCPA), California residents have specific 
rights regarding their personal information, including: 

  • Right to Know: Request disclosure of what personal information we collect, use, or share.
  • Right to Delete: Request deletion of your personal information, subject to certain 
    exceptions. 
  • Right to Opt-Out: You may opt out of the sale or sharing of your personal 
    information (note: Pindel does not sell personal data). 
  • Right to Non-Discrimination: You will not be discriminated against for exercising 
    your privacy rights. 

To make a CCPA-related request, contact us at sales@pindelhandicraft.com with “CCPA 
Request” in the subject line. 

We may verify your identity before fulfilling your request, as permitted by law. 

10. International Data Transfers 

Your data may be stored and processed outside your country of residence, including in 
locations such as India or other jurisdictions where data protection laws may differ. 

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws, including using Standard Contractual Clauses (SCCs) for international transfers when required. 

11. Your Rights and Choices 

You have the right to: 

  • Access or update your personal information. 
  • Unsubscribe from marketing communications. 
  • Request deletion of your account or data. 
  • You can exercise these rights by contacting us via the details below. 

12. Updates to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our business, services, or legal requirements. 

The updated version will always be available on our website with a revised “Last Updated” date. 

13. Contact Us 
For any questions, concerns, or data requests, please contact: 

Pindel Handicraft 
Jodhpur, Rajasthan, India 
info@pindelhandicraft.com 
www.pindelhandicraft.com 

Compliant with: 

  • General Data Protection Regulation (GDPR – EU) 
  • California Consumer Privacy Act (CCPA – USA) 
  • Indian Information Technology Act, 2000 (Data Protection Principles)